The approach makes the difference…
There are several application examples where the service bot can be interposed. An often used approach is to connect the bot to the email channel of the support so that the bot scans the incoming emails and replies automatically. This approach is still quite complicated at the moment and faces some challenges. In addition to the technical challenges of interpreting the email text correctly, the company must ask itself whether it should tell the customer that the answer to their email came from a machine or not?
The FAQs as you know them
Grouped topics and the main points
The bot is within the subitems. The user finds the bot.