How intelligent is the “intelligent” Chatbot solution from agileGravity?
Artificial intelligence is like a child: it must learn to become better. Artificial intelligence does not yet exist out of the can, ready to use and immediately ready for use for every conceivable purpose.
Artificial intelligence is the ability of code to select the appropriate machine learning algorithms for the current customer input and generate a defined output with the trained response options. And to optimize itself in such a way that the AI generates independent answers at some point, which were not explicitly trained before.
The finer the preparatory work and the more precise the adaptation of our solution to your business processes, the more precise and “intelligent” the output.
How and where can your Chatbot solution support us?
Wherever customers provide input to your business, our solution can add value.
Starting small with the interactions on your website such as internal search, interactions with your content, forms, with products, the shopping cart and the buying process as a supporting element for the customer or as an upselling element to increase conversion.
Somewhat larger then in direct communication with your company: Prefilter and prepare customer input via email, onsite chat, messenger communication etc. for customer service or direct response to these inputs. Mapping of returns, customer self-management such as updating addresses, complaints, product comparisons, product bundling, and much more.
We have a website without e-commerce function. Is your chatbot also suitable for this?
Yes. we provide you and your customer with added value wherever the customer expects an immediate response or reaction to his input.
Is your solution also available as Plug & Play?
No – at least if you mean “Plug & Play” in the originally defined state.
There are no intelligent and value-added solutions out of the box. This is all manual work and will be adapted to your needs. We need to understand your goals, your business processes and the IT architecture.
Our promise is that you will receive an all-round carefree package, a product that works for your customer, is optimized for conversion and serves your individual wishes and requirements. This is a path we have to take together.
If you now look at this from the meta level, you could say: yes, our solution is also available as “Plug & Play”.
We relaunch our website in 4 weeks and need another chatbot. Can you deliver anything?
Yes – if you are satisfied with a “parrot bot” in the first step. He is available, but can’t really do much and is finally in his element.
An intelligent bot solution needs time until it is adapted to your business processes, your goals and requirements and your IT architecture.
We build custom bots, comparable to custom bikes – individual, unique and powerful.